Head of Young Learners
£40,000 + up to 25% bonus, Central London
International House London is seeking a Head of Young Learners to drive forward the expansion of our provision to a least double the size of our business within three years. You will need to be commercially-minded, delivering modern high-quality programmes that are market-leading, whilst having the educational understanding to ensure the delivery of an academically rigorous curriculum.
We currently run growing summer centres in Shropshire, Oxford and London, as well as a spring programme in Oxford. The centres are accredited by the Accreditation UK (British Council) scheme and EAQUALS.
Specifically you will:
- Maximise customer satisfaction and income from our existing centres.
- Seek out locations for new summer schools, developing business plans for sign off by the Senior Management Team.
- Work with academic colleagues to ensure a programme that is both fun and achieves students’ learning goals.
International House London, a registered charity, operates a leading independent language school and training organisation based in Covent Garden, London. Founded in 1953, International House is widely recognised as the birthplace of modern approaches to English language teacher training. It is renowned for its excellence in teacher training as well as in the delivery of adult English, young learner and soft skills programmes, both in the UK and abroad. IH London is an affiliated member of International House World Organisation, a network of more than 150 independent language schools in 50 countries, although operates independently within the organisation.
If you are interested in one of the world’s most revered English Language educational brands, please submit a CV and a covering letter describing how you meet the specification for the role. Whilst we expect the position to be based at Covent Garden, other UK locations would be considered for an exceptional candidate.
For an informal conversation about the role please contact Emma Buckby, Director of Sales and Marketing, on 0207 611 2474.
To apply, please email your CV and cover letter to HeadofYL@ihlondon.com
- Implement the young learners’ growth strategy, seeking new venues, negotiating contracts and developing business plans.
- Oversee centres during operational periods including (but not limited to): recruitment and training of staff, ensuring centres continually surpass EAQUALS and Accreditation UK standards whilst maintaining agreed gross profit targets.
- Work with the Director of Education, our designated safeguarding lead, to maintain a safe environment.
- Ensure the delivery of a proactive and efficient post-sales service for Young Learner bookings.
- Ensure all preparations for the operational periods are completed in a timely and efficient manner.
- Ensure all due diligence is conducted at centres pre-summer, during and post-summer.
- Proactively line-manage the Centre Managers, visiting centres during operational periods.
- Seek out suppliers, developing good and commercially advantageous relationships.
- To be the emergency contact during operational periods, including out of normal working hours.
- Manage any challenges arising at operational centres by keeping mindful of both commercial and client-relationship needs.
- Project management of any out-of-season groups or YL programmes operating at IH London from bookings through to operation and post-sales.
- Meet regularly with key stakeholders within the organisation to seek improvement to all aspects of service provision, contributing to process mapping exercises and deliver any change in processes or agreed new products.
- Attendance at Young Learner related sales events, including overseas, to proactively sell the programme.
- Assist in the development of new programmes.
- Production of new packages with the Director of Sales and Marketing for franchise purposes.
- Any other appropriate duties that may be required.
The following are essential:
- Safeguarding course, ‘child protection level 3’ or equivalent
Experience and knowledge:
- Managing large-scale summer school operations
- Strong team management
- Budgeting and cost management
- Business planning
- CRM systems including inputting bookings, creating and running reports, analysing data and maintaining the accuracy of records.
- Managing change
- Microsoft Excel (intermediate – advanced), Word and PowerPoint
- English at minimum C1 level
The following are desirable:
- Project management skills
- Fluency in another language, in addition to English
- Friendly and approachable
- Excellent organiser
- Takes accountability
- Flexible in working styles and methods
- Problem solver
- Excellent team player
- Demonstrates initiative
- Good communication and presentation skills
- Able to work in high-pressure environments
- The bonus is dependent on the achievement of financial targets and customer service KPI’s